Master the working principles of office administration and acquire the essential hard and soft skills needed to excel in this role. This comprehensive course covers the basics of MS Office and explores various aspects of office administration, including communication skills, computer proficiency, legal and ethical considerations, and office administration in the banking sector.

In this course, we delve into the following areas of learning:

  1. Introduction to office administration: Gain a 360-degree overview of office administration and understand its core functionalities.
  2. Communication skills for office administrators: Explore the importance of effective communication in the office environment and learn strategies to enhance your communication skills.
  3. Computer skills for office administrators: Develop proficiency in essential MS Office applications such as Word, PowerPoint, and Excel, which are indispensable for office administrators.
  4. Legal and ethical aspects of office administration: Understand the legal and ethical responsibilities associated with office administration and learn how to navigate potential challenges.
  5. Office administration in banking: Discover the specific skills and knowledge required to excel in office administration within the banking industry.

This course is designed for individuals who are interested in learning about the required skills for office administration and how to enhance their capabilities within this role. Through practical examples, case studies, and discussions, we provide valuable insights on implementing these skills to advance your career.

Course Authors:


  • Professor of The Retail Banking School
  • Digital Business and Retail Banking Expert


  • MBA, The Boston University, USA
  • Master of Science in Engineering (Technical) Management, The State University of New York at Buffalo, USA
  • Master of Science in Informatics and Economics, The Saint-Petersburg State University of Finance and Economics, Russia
  • Six Sigma Black Belt


  • Over 15 years of expertise in banking, FinTech, and digital business
  • Successful managerial experience of over 10 years in personal and corporate entrepreneurship
  • Worked at renowned banking groups like Societe Generale and Raiffeisenbank
  • Held key roles such as CEO, Head of Business, Chief Digital & Marketing Officer, Head of Digital Transformation and Channels, and Head of Products and Marketing

Nabamita Ray

  • Senior Manager of The Retail Banking School


  • MBA, The ICFAI University, India
  • Bachelor of Agricultural Science, Doon University India


  • 2 years of experience as a Marketing Expert and Business Head
  • 1 year of experience as a Business Development Manager

Linked topics:

  • Office Administration
  • Basic Office Skills
  • Basic Business Skills
  • Communication Skills
  • Organizational Skills
  • Legal Aspects of Business

Enroll now and gain valuable insights and practical skills to thrive as an office administrator. With this course, you’ll be equipped to meet the demands of the role and elevate your professional journey.